Do you have questions?  We have answers!

Location

Where is Thatch Caye Resort?

In Belize, a “caye” (pronounced key) is an island. There are different spellings, most commonly Caye or Cay. Thatch Caye, a natural island complex that forms a 12 acre marine park in the Cocoplum chain is just 9 miles from Dangriga in south-central Belize and only two miles from the second largest reef in the western world. Thatch Caye Resort is inside the northern boundary of the protected South Water Marine Reserve (Most maps show Cocoplum Caye). Dangriga, is the largest town in the Stann Creek District. It is 55 miles from Belize’s capital, Belmopan and 105 miles from Belize City.

 

Amenities and Services

Is there internet service at Thatch Caye Resort?

Wireless Internet access is available in the main palapa and bar area.   The signal is generally strong and we have back up systems so connectivity is stable.  

Is there electricity at Thatch Caye Resort?

Yes. Our power is 110V with the same plug style as North America. We have generators but prefer to run the Caye from our deep cycle batteries, which store energy captured by solar panels and wind generators.  You can help us be power conscious by leaving your high demand appliances, such as hair dryers, at home.

Can you drink the water at Thatch Caye Resort?

Most of our water comes from the sky and is collected in large cisterns around the island. This rainwater is piped directly into our guest units and is fresh and fine for showering and hand washing. Drinking water is purified through a reverse osmosis filtering system for our kitchen and ice maker.  We provide 5 gallon bottles of drinking water in all of our guest units.

Water is as valuable as gold on tropical islands so, we use salt water in all our toilets to ensure a reserve of fresh water during the dry season.

Is air conditioning available at Thatch Caye Resort?

Thatch Caye accommodations do include air-conditioning. All of our units also feature both wall and ceiling fans. 

Is there cellular service at Thatch Caye Resort?

Cellular service is generally available at Thatch Caye Resort, however, the signal can be inconsistent. We recommend speaking with your cellular service provider to set up an international plan so you don’t incur unnecessary charges. We have a house phone that you are welcome to use with the purchase of an international phone card. If you need to be connected, we recommend signing up for Skype and using our internet to call home if required.

Is there a telephone number I can give to my friends and family in case they need to reach me?

Yes, our local telephone number is (011) 501-532-2414. You can also have your friends or family send an email to our island manager at Patrick.timmins@thatchcayebelize.com

Another option is to telephone our North American office at 1-800-435-3145. We will gladly relay any messages to you. Please use this number for Reservations. 

Traveling to Thatch Caye

Which airlines fly to Belize City (BZE)?

American Airlines, U.S. Airways, Delta Airlines, TACA, and United Airways, Sunwing Airlines, Maya Island Air, fly into Belize International Airport. Unless you are arriving from a hub city, you will likely have a layover.

When visiting Thatch Caye Resort, please book your international flight into Belize City for an arrival no later than 3:30 pm. The last Maya Island Air or Tropics Air flights depart Belize City for Dangriga at 5:00 pm.

Is international airfare included in the package rate?

No, the international airfare is not included in the package rates.

How do I get to Thatch Caye Resort once I arrive in Belize?

Once arriving to Belize International Airport (BZE), most guests take a short commuter flight to Dangriga on Maya Island Air or Tropic Air. Round trip flights between Belize International Airport (BZE) and Dangriga (DGA) are from $170US per person. This is not included in the package rates, however, we are happy to organize the local flight for you. Some guests also choose to take the bus from Belize City, or elsewhere in Belize. We are also happy to meet you at the Dangriga bus station with notice of your arrival.

At the Dangriga airport, a Thatch Caye Resort staff member will greet you and shuttle you or your party to our boat. Enjoy a short 25 minute crossing to Thatch Caye Resort!  

The staff will coordinate arrivals and departures on a daily basis. Transfers are generally made immediately following your arrival at Dangriga airport, however there may be a small wait for multiple guest arrivals.  

On the Island

Will I see a lot of bugs at Thatch Caye Resort?

You can expect to encounter mosquitoes and sand flies when traveling to the tropics. Thatch Caye substantially reduced the biting insect population by eliminating any swampy areas on the island, planting natural ground covers and placing mosquito traps in public areas. These efforts substantially decreased their populations in order to increase your enjoyment of our tropical island. For those who are sensitive to insect bites, we advise bringing an insect repellent.

What clothing do you suggest I bring to Thatch Caye Resort?

Belize is a very relaxed and informal country. Daytime on the island calls for shorts, t-shirts, bathing suits, wraps, hats, and sandals. The evenings can be a touch cool, depending on the time of year, due to the sea breezes and days spent in the tropical sunlight. Light slacks and long sleeve shirts and blouses or a windbreaker would keep most visitors perfectly comfortable.

From November to February, Belize is subtropical and can get quite cool due to Belize’s geographical location and topography. Often cooler air from the mountains of Guatemala can make its way down to the coast of Belize and this combines with a winter coldfront coming down from North America to lower temperatures into the 60′s (F), so please bring proper clothing and do not expect completely tropical weather at all times from November to February. Although the Cayes off Belize get less rain than the mainland, we still recommend a rain slicker for the unexpected downpour.

The same type of clothing applies while on tours to the mainland but, we’d suggest a good set of hiking or walking shoes with socks in place of sandals. If you’re not going off the beaten path, then sandals are just fine.

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Bookings

What is the Reservations Policy at Thatch Caye Resort?

Thatch Caye Resort requires a 50% deposit at the time of confirmation. The balance is due 30 days prior to arrival. Thatch Caye Resort accepts Visa and MasterCard.

What is the Cancellation Policy at Thatch Caye Resort?

Reservations may be cancelled without penalty up to 120 days prior to the scheduled arrival date. Deposits for cancellations made after that date will be refunded subject to penalty fees stated as a percentage of the total deposit amount as shown below.

  • 120 - 61 days = 50% of deposit forfeited
  • 60 to 31 days = 100% of deposit forfeited
  • 30 to 0 days = 100% of entire payment forfeited

Please note that bookings over the weeks of Easter, Thanksgiving, Christmas and New Year’s are subject to a 100% of deposit cancellation fee if cancelled less than 180 days from the arrival date. 50% of the forfeited deposit may be applied to future full-price bookings at Royal Belize if you make your future reservation within 30 days of cancellation.  

Please be advised that if a guest chooses NOT to purchase trip insurance, WE WILL NOT BE RESPONSIBLE FOR ANY FINANCIAL DISAPPOINTMENT CAUSED BY REASONS BEYOND OUR CONTROL. 

Do you welcome families at Thatch Caye Resort?

Yes, we do welcome families at Thatch Caye Resort. Children are welcome

Traveling to Belize

What is the time zone in Belize?

Belize Standard Time is 6 hours behind Greenwich Mean Time (GMT-6). Belize does not adjust for Daylight-Savings Time.

Do I need a passport to travel to Belize?

A valid passport is all that is required for citizens of the Australia, Britain, Canada, Hong Kong, Mexico, New Zealand, Norway, United States, Venezuela, and CARICOM member states, as well as nationals of European Community. Belize requires citizens from certain other countries to have an entry visa.

What is the monetary exchange in Belize?

The Belize dollar has a locked exchange rate of two Belize dollars to one US. dollar.  

Do I need to bring Belize currency?

No, US. dollars are accepted everywhere in Belize (US coins excluded). The majority of tourism facilities including hotels, restaurants and shops in populated areas accept credit cards. Street vendors and smaller establishments in remote areas may accept only cash. ATMs are easily found in most town and city centers.

Do I need any shots before traveling to Belize?

For information on travel and health requirements, please visit the Government of Belize website or talk to your local healthcare provider.